HR at Your Service: Lessons from Benchmark Service Organizations


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Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden's restaurants, are also applied and explained in the HR context.

Title: HR at Your Service: Lessons from Benchmark Service Organizations

Author Name: Gary P. Latham (Author), Robert C. Ford (Author), Jose A. Berrios (Foreword)

Categories: Other,

Publisher: U.S.A., Society For Human Resource Management: 2012

ISBN Number: 1586442473

ISBN Number 13: 9781586442477

Binding: Soft Cover

Book Condition: Very Good

Seller ID: 114765

Description: Very good condition. HR at Your Service: Lessons from Benchmark Service Organizations By Gary P. Latham (Author), Robert C. Ford (Author), Jose A. Berrios (Foreword) Product Details Paperback: 220 pages Publisher: Society For Human Resource Management (March 30, 2012) Language: English ISBN-10: 1586442473 ISBN-13: 9781586442477 Product Dimensions: 8.8 x 5.9 x 0.6 inches

Keywords: HR at Your Service: Lessons from Benchmark Service Organizations